Returns & Exchanges
At Drool by Dr. Chris Brown, we want you and your pet to love every purchase, which is why we offer a 30-day window for returns on all unworn fashion and accessories. Items must be in their original condition with tags attached to ensure a smooth refund or exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing